Last Updated: October 7, 2026
At Tamraght Cooking Class, we understand that travel plans can change. This Refund & Cancellation Policy explains how cancellations, changes and refunds are handled for our Moroccan cooking classes and culinary experiences.
1. Customer Cancellation
If you need to cancel your booking, please contact us as soon as possible by email or WhatsApp.
The refund available will depend on how far in advance the cancellation is made.
Cancellation 48 Hours or More Before the Experience
Customers who cancel 48 hours or more before the scheduled experience may receive a full refund of the amount paid, subject to any non-refundable third-party fees or charges that cannot be recovered.
Cancellation Less Than 48 Hours Before the Experience
Cancellations made less than 48 hours before the scheduled experience are generally non-refundable.
However, we may consider a partial refund or alternative date at our discretion depending on the circumstances and our ability to reschedule the experience.
2. No-Show
If a customer does not attend the experience at the agreed time and does not contact us in advance, the booking may be treated as a no-show and may not be eligible for a refund.
3. Late Arrival
Customers are responsible for arriving at the agreed meeting point on time.
A significant late arrival may reduce the duration of the experience or, where the delay makes the experience impractical, may be treated as a cancellation or no-show.
We recommend arriving a few minutes before the agreed starting time.
4. Changing the Date
Customers may request to change their booking date.
We will make reasonable efforts to accommodate a date change, subject to availability.
Requests should be made as early as possible and preferably at least 48 hours before the scheduled experience.
A date change is only confirmed once Tamraght Cooking Class has agreed to it.
5. Changes to the Number of Guests
If the number of participants changes, please inform us as soon as possible.
Changes may affect the total price, availability and arrangements for the experience.
Any price adjustment will be communicated before the change is confirmed.
6. Cancellation by Tamraght Cooking Class
In exceptional circumstances, Tamraght Cooking Class may need to cancel an experience.
This may happen because of:
- Severe weather.
- Safety concerns.
- Illness or emergency affecting the host.
- Unexpected operational circumstances.
- Local events or restrictions.
- Other circumstances beyond our reasonable control.
If we cancel an experience, we will normally offer one of the following solutions:
- Reschedule the experience for another available date; or
- Provide an appropriate refund for the cancelled experience.
The appropriate solution will depend on the circumstances and any third-party booking conditions that may apply.
7. Force Majeure
Tamraght Cooking Class shall not be responsible for failure or delay caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, strikes, public disturbances, serious illness, transportation disruption or other unforeseen events.
Where possible, we will work with the customer to find a reasonable alternative.
8. Refund Processing
Where a refund is approved, we will communicate the refund arrangements to the customer.
Refund processing times may depend on the original payment method, payment provider or third-party booking platform.
If the booking was made through a third-party platform such as Airbnb, TripAdvisor or another booking provider, the refund may be subject to that platform’s own cancellation and refund rules.
9. Third-Party Bookings
If you book a Tamraght Cooking Class experience through another website or booking platform, that platform’s terms and cancellation conditions may apply.
In such cases, customers should also review the cancellation policy displayed on the platform used to make the reservation.
10. Dietary Requirements and Special Requests
If a customer provides dietary requirements, allergies or special requests after booking, we will make reasonable efforts to accommodate them.
However, if a requested modification is not reasonably possible, this does not automatically create a right to cancel for a full refund.
Customers should communicate important dietary requirements before the experience.
11. Refund Exclusions
A refund may not be available where:
- The customer does not attend the experience.
- The customer arrives too late to participate.
- The customer cancels less than 48 hours before the experience.
- The customer leaves the experience voluntarily after it has started.
- The customer provides incorrect booking information that prevents the experience from taking place.
- The customer violates reasonable safety or conduct requirements and is asked to leave.
This does not affect any rights that cannot legally be excluded or limited under applicable law.
12. Refund Requests
To request a cancellation or refund, please contact us with:
- Your name.
- Booking date.
- Number of participants.
- Contact details used for the booking.
- Reason for cancellation, where relevant.
Please contact:
Tamraght Cooking Class
Email: Contact@tamraghtcookingclass.com
Phone / WhatsApp: +212 696 756401
Location: Tamraght 80023, Agadir, Morocco
13. Policy Changes
Tamraght Cooking Class may update this Refund & Cancellation Policy from time to time.
The policy applicable to a booking will generally be the policy communicated or published at the time of booking, subject to applicable law.
14. Questions
If you are unsure about cancellation, rescheduling or refund conditions before booking, please contact us before making your reservation.
We are happy to clarify the applicable conditions for your specific experience.